Use the deal. Report a problem includes “the work or item isn’t what was agreed.” Describe the damage and add a photo only if the form asks and the photo is safe to share. Cancellation and any return term are whatever the offer recorded. This page does not add a universal return window. Payments are not open, so do not expect a card refund from this article.
Where to go
Report a problem includes the reason that the work or item is not what was agreed. Keep the item while you talk unless safety says to discard it. Do not ship it to an address that arrived only in a surprise message.
What to do
- Open the deal.
- Choose Report a problem and the reason that matches the item.
- Write what you received and what the listing said.
- Keep the item while you talk, unless safety says to discard it.
What you should see
These are listing types and workspace tools that already have screens. They follow the same held payment rule. A published rental, product, or workspace does not create a card charge or a bank payout.
What this does not mean
- A return is not automatic.
- Do not send the item to a random address in a message.
- A damaged-item report is not emergency services.