If Neighbor states a price, a policy, a payout, or a person’s availability, check the screen that actually holds that fact. Correct the draft before you send it. To report the mistake, use Contact and describe the page, the time, and what was wrong. Do not include secrets. A wrong suggestion does not become true because it was confident.
Where to go
Compare the draft with the listing, offer, or deal, then delete the draft. Report the mistake from Contact or Support with the page and the time. Leave secrets out.
What to do
- Open the listing, offer, or deal and compare.
- Edit or delete the draft. Do not send it.
- Use Contact with the page and a short description of the mistake.
- Use Pause Neighbor if the mistakes are persistent and you do not want new activity.
What you should see
Neighbor’s home is the conversation. Plans that would change a record come back for you to confirm. Pause Neighbor and Stop everything are labeled on that page. I’ll handle this myself is on a message thread. Nothing on these screens books a person or spends money while execution is off.
What this does not mean
- Support does not promise a reply time.
- A reported mistake is not an automatic change to a deal.
- Do not post the transcript publicly if it contains someone else’s details.