Billed assistant credits are not open. You should not see a balance you must buy, and you should not pay a person who offers credits. Plan usage, if a screen shows work the assistant already did, is a record of that use. It is not a wallet and not a payout. Private price floors do not belong in the assistant’s context.
Where to go
There is no credit pack to buy. Ignore a message selling Neighbor credits. Pause Neighbor does not consume a balance. Billed assistant use is not open.
What to do
- Ignore any message selling Neighbor credits.
- Use the Neighbor page for the assistant. Do not paste payment details there.
- Use Contact if a screen demands a credit purchase.
- Read Why are financial features unavailable? for the money hold. The same caution applies to assistant billing.
What you should see
Neighbor’s home is the conversation. Plans that would change a record come back for you to confirm. Pause Neighbor and Stop everything are labeled on that page. I’ll handle this myself is on a message thread. Nothing on these screens books a person or spends money while execution is off.
What this does not mean
- There is no credit pack to refund because there is no live credit sale.
- Usage is not a bank balance.
- Turning Pause Neighbor on is free. It does not consume a credit.