A transfer moves funds toward a connected payment account. A payout sends funds from that account toward a bank. They are different. Pending and in transit describe a payout that has not been paid. Stripe reports paid means the payment partner reported that state. Your bank can still return it. Hire a Neighbor is not paying out to banks while this gate is held.
Where to go
Use the payout label if a payout row is on the screen. Waiting to be sent to your bank is pending. Sent toward your bank, not confirmed is in transit. Neither is a bank deposit.
What to do
- Read the payout label on the payout screen if you have one.
- Waiting to be sent to your bank means pending. Sent toward your bank, not confirmed means in transit.
- Stripe reports paid still asks you to confirm with your bank.
- Not paid — the bank payout failed means it failed. Canceled before it was paid means it was canceled.
What you should see
When a payout row exists, the labels are Submitted to the payment partner, Waiting to be sent to your bank, Sent toward your bank, not confirmed, Stripe reports paid, Not paid — the bank payout failed, Canceled before it was paid, Held, and Under review. Waiting and in transit are not paid. Stripe reports paid still tells you to confirm with your bank, because a later return can change it. No payout row is expected while payouts are not open.
What this does not mean
- Never send your full bank-account number to support. Send the payout reference if you have one.
- An internal allocation is not a transfer, and a transfer is not a payout.
- Payments and payouts are not open today.