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Payments and payouts
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Payments and payouts
Charges, payout words, and why payments are not open.
How payments work
Card payments and bank payouts are not open.
Payment methods and declined payments
Live card payment is not open.
Payment safety and phishing
Hire a Neighbor will not ask you to send a password, a one-time code, or a full card number in a message.
Receipts and transaction history
Deals you are part of appear under Deals.
Refund and payout timing
No live refund timing and no live payout timing are in force for customers, because card payments and bank payouts are not open.
Request a refund
There is no live card charge to refund while payments are held.
Understand a captured payment
Capture is the step that completes a card charge after authorization.
Understand a payment authorization
An authorization is a hold a card processor may place before capture.
Understand platform and processing fees
Fees, when a deal asks you to confirm, are the amounts on that screen.
What does payout pending mean?
Pending means the payout is not in your bank.
What happens during a dispute?
On a deal, Report a problem asks what went wrong and what happened.
What if I see an unexpected charge?
Compare the amount and date with Deals.
When is a payout paid?
The screen says Stripe reports paid only when the payment partner reports that state.
When is a transfer not a payout?
A transfer moves funds toward a connected payment account.
Why are financial features unavailable?
Card payments and bank payouts are not open.