There is no live card charge to refund while payments are held. If a deal shows Report a problem, that report is about the work on that deal. Read the deal before you file it. Do not expect this page to name a refund percentage. If your bank shows a charge you did not confirm, contact support with the date, amount, and deal reference, and contact your bank.
Where to go
Report a problem is on the deal and is about the work. It is not a refund button. Cancel this deal is not one either. Contact your bank about a charge you do not recognize.
What to do
- Open the deal.
- Use Report a problem if the work is the issue and the button is shown.
- Use Contact for a charge you cannot match. Omit the full card number.
- Read Why are financial features unavailable? before you follow advice that assumes a live refund button.
What you should see
When a payout row exists, the labels are Submitted to the payment partner, Waiting to be sent to your bank, Sent toward your bank, not confirmed, Stripe reports paid, Not paid — the bank payout failed, Canceled before it was paid, Held, and Under review. Waiting and in transit are not paid. Stripe reports paid still tells you to confirm with your bank, because a later return can change it. No payout row is expected while payouts are not open.
What this does not mean
- This page does not promise money back.
- Cancel this deal is not a refund button.
- A person asking you to pay them a “refund fee” is a reason to stop and report.