Card payments and bank payouts are not open. Money flags stay off until a real acceptance record exists. You can browse, post, message, and read offers. You cannot treat a draft checkout, a payout word, or an old help page as permission to pay or withdraw. A transfer is not a bank payout. Pending and in transit are not paid. Stripe reports paid can still fail later.
Where to go
This is the article linked from selling and from a listing’s help link. Money flags stay off. You can still browse, post, and message.
What to do
- Use Search, requests, listings, and Messages as the tools that are in front of you.
- Read the total on an offer as information. Do not enter a card number in chat.
- Ignore any percentage rate quoted as the live platform fee. The rate is not published here.
- Use Contact if a screen asks you to pay anyway.
What you should see
When a payout row exists, the labels are Submitted to the payment partner, Waiting to be sent to your bank, Sent toward your bank, not confirmed, Stripe reports paid, Not paid — the bank payout failed, Canceled before it was paid, Held, and Under review. Waiting and in transit are not paid. Stripe reports paid still tells you to confirm with your bank, because a later return can change it. No payout row is expected while payouts are not open.
What this does not mean
- This hold is not a bug you can bypass.
- Free help remains non-financial. It is not a substitute checkout.
- Old pages that described a live hold-and-release are withdrawn. Use this article.