The screen says Stripe reports paid only when the payment partner reports that state. Confirm the deposit with your bank. A later bank return can change the outcome. Submitted, pending, and in transit are not paid. A transfer to a connected account is not this state. Payouts are not open, so this is the definition for the labels, not an invitation to withdraw.
Where to go
The paid label is Stripe reports paid. The note on that screen says to confirm receipt with your bank, because a later bank return can change the status.
What to do
- Find the payout row and read its label.
- If it says Stripe reports paid, check the bank separately.
- If it later says the bank payout failed, treat it as not paid and contact support with the reference.
- Ignore any message that calls a transfer a completed payout.
What you should see
When a payout row exists, the labels are Submitted to the payment partner, Waiting to be sent to your bank, Sent toward your bank, not confirmed, Stripe reports paid, Not paid — the bank payout failed, Canceled before it was paid, Held, and Under review. Waiting and in transit are not paid. Stripe reports paid still tells you to confirm with your bank, because a later return can change it. No payout row is expected while payouts are not open.
What this does not mean
- Paid does not mean reconciled to a bank statement.
- Paid can still fail afterward.
- No payout is available to customers while the money flags stay off.