Live card payment is not open. A declined card, when payments exist later, means the processor refused that attempt. It is not a capture and not a payout. Do not send a replacement card number in a message. If your bank shows a charge you do not recognize, use Contact with the date, the amount, and the deal reference if you have one.
Where to go
Do not send a replacement card number in a message. A decline, when payments exist later, is not a capture. Live card payment is not open now.
What to do
- Do not enter a card in chat.
- Read the deal status if a payment row exists.
- A decline does not create a deal by itself.
- Contact support for a charge you cannot match. Leave off the full card number and any one-time code.
What you should see
When a payout row exists, the labels are Submitted to the payment partner, Waiting to be sent to your bank, Sent toward your bank, not confirmed, Stripe reports paid, Not paid — the bank payout failed, Canceled before it was paid, Held, and Under review. Waiting and in transit are not paid. Stripe reports paid still tells you to confirm with your bank, because a later return can change it. No payout row is expected while payouts are not open.
What this does not mean
- A decline is not a successful payment.
- Cash and other methods stay on their own flags. This page does not turn them on.
- A screenshot of a card is not a payment method.