Deals you are part of appear under Deals. Open one for its state, the offer it came from, and the actions on it. Settings can download records with Export my data or Download your records. Those files describe their coverage. They are not a bank statement. Payments are not open, so a deal row is not proof that a card was charged.
Where to go
Deals you are part of are listed under Deals. Export my data and Download your records are in Settings. A deal row is not proof a card was charged.
What to do
- Open Deals and select the deal.
- Use Export my data in Settings if you need a download of covered records.
- Match any bank line to a deal reference before you assume it is yours.
- Contact support with the deal reference if the screen and your notes disagree.
What you should see
When a payout row exists, the labels are Submitted to the payment partner, Waiting to be sent to your bank, Sent toward your bank, not confirmed, Stripe reports paid, Not paid — the bank payout failed, Canceled before it was paid, Held, and Under review. Waiting and in transit are not paid. Stripe reports paid still tells you to confirm with your bank, because a later return can change it. No payout row is expected while payouts are not open.
What this does not mean
- A deal record is not a payout.
- An export can omit stores it says are incomplete.
- Another person’s full name may be reduced to a first name and initial in a portable download.