Compare the amount and date with Deals. If you do not recognize a deal, contact your bank and contact support. Include the date, the amount, and any deal reference. Do not include the full card number or a one-time code. Live charges are not expected while payments are held, so an unexpected bank line is a reason to ask, not a reason to send money to a stranger.
Where to go
Compare the date and amount with Deals. Then contact your bank. Support can take the date, the amount, and a deal reference. Leave the full card number out.
What to do
- Open Deals and look for a matching amount and date.
- Contact your bank about a charge you do not recognize.
- Open Contact or Support with the date, amount, and reference.
- Change your password from Forgot your password? if you also saw a sign-in you do not recognize.
What you should see
When a payout row exists, the labels are Submitted to the payment partner, Waiting to be sent to your bank, Sent toward your bank, not confirmed, Stripe reports paid, Not paid — the bank payout failed, Canceled before it was paid, Held, and Under review. Waiting and in transit are not paid. Stripe reports paid still tells you to confirm with your bank, because a later return can change it. No payout row is expected while payouts are not open.
What this does not mean
- A message that offers to refund you if you pay a fee is a scam pattern.
- This page cannot see your bank.
- Do not post the charge, with personal details, in a public listing.