Hire a Neighbor will not ask you to send a password, a one-time code, or a full card number in a message. A person who says you must pay off-platform, buy gift cards, or install remote-control software is a risk. Use Report. Card payments are not open, which makes an unexpected payment demand more suspicious, not more legitimate.
Where to go
Forgot your password? is /forgot. The button is Email me a reset link. Sign out other devices is in Settings, under Where you’re signed in. Support does not ask for the password or the reset code.
What to do
- Stop if a message asks for a code or a card.
- Check that you are on the Hire a Neighbor sign-in page before you type a password.
- Use Report on the message and Contact if you already sent something sensitive.
- Use Forgot your password? if you think the account was exposed, and sign out other devices in Settings.
What you should see
When a payout row exists, the labels are Submitted to the payment partner, Waiting to be sent to your bank, Sent toward your bank, not confirmed, Stripe reports paid, Not paid — the bank payout failed, Canceled before it was paid, Held, and Under review. Waiting and in transit are not paid. Stripe reports paid still tells you to confirm with your bank, because a later return can change it. No payout row is expected while payouts are not open.
What this does not mean
- A logo in a message is not proof the message is from Hire a Neighbor.
- Support does not need your password to help.
- Paying a “release fee” does not release a payout.