If anyone is in immediate danger, call 911 or your local emergency number before you use Hire a Neighbor. After that, or when the danger is not immediate, use Report a safety concern on the deal or Contact and the urgency Someone is unsafe. Platform support is not an emergency service and does not promise a reply time.
Where to go
Call emergency services first when someone is in danger. Then Report a safety concern on the deal, or Contact with the reference. A check-in on /safety alerts trusted contacts. It does not dispatch police.
What to do
- Call local emergency services if someone is in danger.
- When you can, open the deal and choose Report a safety concern.
- Or open Contact and say what happened, with the deal or listing reference.
- Add a trusted contact and a check-in later from Safety if you will meet people in person again.
What you should see
Safety opens with the emergency notice. Meeting safely lists public places, keeping terms in the product, telling someone you trust, checking profiles, and leaving if something feels wrong. Trusted contacts and check-ins need you to be signed in.
What this does not mean
- A safety report does not dispatch police.
- Do not wait for a product reply before you get local help.
- Do not include graphic images of someone else in a public listing.