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Safety, trust and privacy
Help Center
Safety, trust and privacy
Privacy, reporting, qualifications, and account safety.
Block a user
Block is on the thread menu.
Check qualifications and licenses
Ask for the qualification the job needs and compare it with what the person wrote and what the product verified.
Harassment and inappropriate conduct
Harassment, threats, and pressure to pay or to leave the product are reasons to stop replying, Block, and Report.
How reviews work
Reviews, when the product shows them on a profile or a completed deal, are that person’s account of the work.
Protect private information
Share only what the job needs.
Report suspicious activity
Report from the message, from Report a safety concern on the deal, or from Contact if it is not tied to one deal.
Report urgent safety concerns
If anyone is in immediate danger, call 911 or your local emergency number before you use Hire a Neighbor.
Scams and unsafe payment requests
Do not pay outside the deal, do not buy gift cards, and do not send a code or a card number.
Stay safe when arranging work
Meet in a busy public place when you can, tell someone you trust, and keep the terms in the product.
What does verification mean?
Verification in Settings shows checks the account has, such as Email verified or Phone verified, and any other kind the list includes.