Support asks How urgent is it? The choices are Not urgent, Normal, Urgent, and Someone is unsafe. Not urgent is a question or suggestion. Normal can wait. Urgent is for money or access to the account. Someone is unsafe is a safety emergency, and you still call local emergency services first. The subject and the body carry the detail. There is not a separate menu of product areas beyond that and the optional deal list.
Where to go
How urgent is it? offers Not urgent, Normal, Urgent, and Someone is unsafe. Urgent is for money or access to the account. Someone is unsafe is for danger, and you still call emergency services if the danger is immediate. Appeal a moderation decision is the other form on the same page.
What to do
- Pick Someone is unsafe only when a person is at risk, and call emergency services if the danger is immediate.
- Pick Urgent for account access or a money question.
- Pick Normal or Not urgent for how-to questions.
- Name the listing, request, or deal in the body.
What you should see
Support asks How urgent is it?, then Subject, an optional deal, and what is going on. Send to support confirms the send. Appeal a moderation decision is separate and needs the reference from the notice. No reply time is promised. Immediate danger is a call to local emergency services.
What this does not mean
- Urgent does not buy a faster promise. No reply time is promised.
- A deal in the list is optional. It helps support find the record.
- Appeal a moderation decision is the other form on the same page. It is not the general contact form.