Write one or two sentences on what you expected and what happened. Add the page, the rough date, any error text, and the listing, request, or deal reference. Attach only what is needed, with secrets removed. If the account may be compromised, reset the password and sign out other devices before you write a long story.
Where to go
Include the page, the rough time, the error text, and the listing, request, or deal reference. Say what you already tried. Omit passwords, one-time codes, and full card numbers.
What to do
- Open Support or Contact.
- Include the reference and the error text.
- Leave out passwords, one-time codes, and full card numbers.
- Say what you already tried, such as Forgot your password? or a reload.
What you should see
Support asks How urgent is it?, then Subject, an optional deal, and what is going on. Send to support confirms the send. Appeal a moderation decision is separate and needs the reference from the notice. No reply time is promised. Immediate danger is a call to local emergency services.
What this does not mean
- More pages of speculation do not help as much as the reference and the error.
- Do not include another person’s identity document.
- A report is not published as a review.