Someone is unsafe on the support form is the urgency for danger. Immediate danger is still a call to local emergency services. The product does not dispatch police and does not promise a reply time. Money or account-access problems use Urgent. Ordinary questions use Normal or Not urgent. A person reads what you send.
Where to go
Someone is unsafe does not dispatch police and does not promise a reply time. Urgent does not turn payments on. A person reads what you send.
What to do
- Call emergency services first when someone is in danger.
- Then use Support or Report a safety concern with the reference.
- Use Urgent for account access you have lost or a money question.
- Use Block if you also need the person to stop contacting you.
What you should see
Support asks How urgent is it?, then Subject, an optional deal, and what is going on. Send to support confirms the send. Appeal a moderation decision is separate and needs the reference from the notice. No reply time is promised. Immediate danger is a call to local emergency services.
What this does not mean
- No reply time is promised, and this page does not describe an always-on desk.
- A high urgency does not turn payments on.
- Do not exaggerate urgency. It does not get a password reset without the reset flow.