On the deal, Report a problem is the control. Pick the reason: not as agreed, not finished, quality, no-show, payment, or something else. Describe what was agreed and what happened. Report a safety concern is the separate safety control. Cancel this deal is separate again. Use the one that matches.
Where to go
On the deal, choose Report a problem. Safety is Report a safety concern. Cancellation is Cancel this deal. Password trouble is Forgot your password?, not this report.
What to do
- Open the deal.
- Choose Report a problem.
- Select the reason and write what happened.
- Submit the report. Then use Messages if you still need to tell the other person something safe to say.
What you should see
Support asks How urgent is it?, then Subject, an optional deal, and what is going on. Send to support confirms the send. Appeal a moderation decision is separate and needs the reference from the notice. No reply time is promised. Immediate danger is a call to local emergency services.
What this does not mean
- The report is not a refund button. Payments are not open.
- Do not use this for a forgotten password. Use Forgot your password?
- Do not use this as a substitute for emergency services.