Use Forgot your password? and Email me a reset link. The screen does not say whether the email is registered. Wait out a 15-minute lock if you saw too many attempts. Try the same sign-in provider you used before. If a provider account should link to a password account, follow the on-screen linking steps. Use Contact only after the reset path fails. Do not create a second account as a workaround.
Where to go
Use Forgot your password? before you open a second account. The reset screen will not reveal whether the email exists. After you get in, check Where you’re signed in.
What to do
- Open Forgot your password?
- Use the link or I have a reset code.
- Check Where you’re signed in after you get in, and sign out devices you do not recognize.
- Contact support with the email address you use and what the screen said. Do not send a password.
What you should see
Support asks How urgent is it?, then Subject, an optional deal, and what is going on. Send to support confirms the send. Appeal a moderation decision is separate and needs the reference from the notice. No reply time is promised. Immediate danger is a call to local emergency services.
What this does not mean
- Support cannot bypass the reset message.
- A lock of 15 minutes ends by waiting.
- Someone else asking for your code is not support.