Say the page, what you clicked, what you expected, and the error text. Include the browser or the phone app if you know it. A technical problem uses Support with Normal or Urgent if it blocks the account. It is not Someone is unsafe unless a person is actually at risk. Do not send a password in the screenshot. Crop it.
Where to go
Name the page, what you clicked, and the error text. Crop secrets out of a screenshot. An empty search because nothing is published is not a broken page. Payments being unavailable is a hold, not a bypass.
What to do
- Reload the page once and read the error.
- Open Support.
- Include the page path, such as Search or the listing, and the time.
- Attach a cropped screenshot only if it helps and contains no secrets.
What you should see
Support asks How urgent is it?, then Subject, an optional deal, and what is going on. Send to support confirms the send. Appeal a moderation decision is separate and needs the reference from the notice. No reply time is promised. Immediate danger is a call to local emergency services.
What this does not mean
- A failed search because nothing is published is not a broken page. Read the empty state.
- Payments being unavailable is a hold, not a defect to bypass.
- No reply time is promised.